When an End-of-Life Event Occurs
When someone close to you dies, it can be difficult to know what needs to happen next. Emotions are often high, concentration is low, and decisions can feel heavier than they normally would. At this time, it is important to remember that there is no need to “rush” and no “expectation” that you should already know what to do.
Our role as funeral professionals is to care for your loved one with “dignity and respect” and more importantly to support you as you consider the options available to you, at a pace that feels manageable.
First things First:
If the death occurs at home, you may wish to spend some time with your loved one before contacting us. This time can be valuable, whether it is brief or extended. When you feel ready, you can contact us at any time, day or night, and we will talk you through the next steps calmly and clearly.
If the death occurs in a hospital, hospice, or care facility, staff will usually assist with initial arrangements and can contact us on your behalf, or guide you in doing so.
Uplifting your loved one and taking them into our care:
When we are contacted, we will arrange for your loved one to be transferred into our care in a respectful and professional manner. You may choose for this to happen immediately, or you may prefer your loved one to remain at home for a period of time. Many families find comfort in one option, while others prefer the simplicity of the other.
If you are unsure what is best, we are happy to talk through the differences with you so you can make a decision that feels right for your situation.
Caring for you loved one:
After-death care may include washing, dressing, and preparing your loved one in a way that aligns with your personal, cultural, or spiritual values. Some families wish to be involved in this care, while others prefer that it be handled entirely by our family team.
There is no expectation either way. We will explain each option carefully and ensure you feel comfortable and informed before any decisions are made.
Viewing and Private Farewells:
You may wish to spend time with your loved one after they have been prepared, either privately or with close family. For some, this brings reassurance and a sense of peace. For others, it is not something they feel they need.
Viewing is always optional. If you choose to do so, we will prepare your loved one in a dignified manner and provide a quiet, supportive environment. If you choose not to, your wishes will be fully respected.
Respecting Cultural and Spiritual Wishes:
Every family approach death differently. We take care to listen and to respect cultural practices, spiritual beliefs, and personal preferences. If you have clear wishes, we will follow them. If you are uncertain, we can gently outline options that may help you decide what feels appropriate.
Our genuine intent is to support and assist you with your choices and not to direct you.
Considering What Comes Next:
When your loved one is received by us and in our care, we will help and assist you with the next steps, including the options of a burial, cremation, or other forms of farewell. These decisions do not need to be made immediately. We will provide clear information and allow you the time you need to reflect and discuss matters with family.
Our Commitment to You:
When your loved one is received by us and in our care, we will help and assist you with the next steps, including the options of a burial, cremation, or other forms of farewell. These decisions do not need to be made immediately. We will provide clear information and allow you the time you need to reflect and discuss matters with family.